Terms of Service
1. Scope
These Terms apply to the HomePro Desk service (phone assistant) for home service businesses (for example HVAC, plumbing, electrical and roofing), provided by Kart, Hägendorf, Switzerland (“we”).
2. The service
For as long as your subscription runs, the service includes:
- Phone assistant: calls you forward to your assistant number are answered by a digital assistant with your company name. It tells callers that it is a digital assistant and that the call is recorded, asks for their name, address, issue, urgency and callback number, and ends the call.
- Call summaries: after each call you get the details by email. Calls the assistant considers urgent are flagged. Each summary contains a link to the recording, valid for 14 days.
- Answering questions: the assistant answers general questions about your company, such as hours, service area or service call fee, based only on the information you give us.
- Appointment booking: if you connect your calendar through Cal.com, the assistant checks free times and books appointments, such as tune-ups or estimates, only within the availability you set there. It cannot cancel or move existing appointments. Without a connected calendar, it sends you booking requests to confirm.
- After-hours mode if you choose to forward calls in the evening and on weekends.
- Setup and ongoing tweaks to greeting, questions and wording, requested by email.
The assistant does not give binding quotes, promise arrival times or guarantees, and does not replace emergency services. Prices it mentions are the ones you provide and are for information only. Its answers are generated automatically and may contain mistakes. You remain responsible for calling customers back.
3. Your responsibilities
You set up call forwarding on your phone and keep the information we use for answers (prices, hours, service area, availability) up to date. You are responsible for using the service in line with the laws that apply to you, including laws on call recording and on contacting customers. If you ask us to change the call disclosure, you are responsible for that change.
4. Plans and minutes
There is one plan: HomePro Desk ($197 per month, 300 assistant call minutes per billing month, one location with one local number). The assistant can book into a connected calendar. Changes are made within 2 business days after we have received everything we need.
The included minutes apply per billing month. Minutes are counted per started minute and do not roll over. Additional minutes cost $0.45 per minute and are charged after the end of the billing month.
5. Price and payment
The price is the one of the plan we agree on in our call. There is no setup fee. After the call you get a secure payment link; the monthly price is charged in advance via Stripe, starting on the day you subscribe. Additional minutes are charged to the same payment method.
6. Term and cancellation
There is no minimum term. You can cancel by email at any time, effective at the end of the current paid month. After that, the assistant number stops answering. Payments already made are not refunded, except under the guarantee (section 7).
7. Guarantee
- No-Missed-Jobs Guarantee: (1) Every call forwarded to your assistant number is answered. If a forwarded call goes unanswered because of our service, tell us within 14 days and we refund that month. (2) If your assistant does not book at least one job into your connected calendar in the first 30 days after it is live, send us an email within 14 days after those 30 days and we refund your first monthly payment in full. This requires that during these 30 days all calls you do not answer are forwarded to your assistant number, day and night, that your calendar is connected and shows open times, and that bookings are real customer requests. Each part applies once per customer; extra minutes are not refunded. After a refund under (2), your subscription ends and the assistant number goes offline.
- Live in 24 hours: if your assistant is not live within 24 hours after you have completed the setup, we refund your first monthly payment in full. Send us an email within 14 days after the first payment to claim it. The 24 hours are extended by any time we wait for information from you.
- Sounds like your business: we adjust the assistant based on your feedback until you are happy with it, within the scope of the service. This part does not include a refund.
8. Availability
We rely on third-party providers for voice, phone and email services. We do our best to keep the service running but cannot guarantee uninterrupted availability.
9. Liability
To the extent permitted by law, we are liable only for damages caused intentionally or through gross negligence. Apart from the guarantee in section 7, we do not guarantee a specific number of calls, jobs or revenue, and we are not liable for missed or incorrectly captured calls.
10. Data protection
Personal data is processed as described in the Privacy Policy.
11. Final provisions
Swiss law applies. If any provision of these Terms is invalid, the remaining provisions stay in effect. As far as legally permissible, the place of jurisdiction is the registered office of the provider.